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Medication Refill Policy

The Pacific Palisades Medical Group, Inc. (PPMG) has a medication prescription and refill policy designed to provide safe and effective oversight of our patient's medication usage in compliance with acceptable standards of care.

THE PPMG ONLY ACCEPTS FAXED REFILL REQUESTS AND PRIOR AUTHORIZATION REQUESTS (PAR) DIRECTLY FROM PATIENTS. THIS POLICY HAS BEEN SHOWN TO GREATLY REDUCE MEDICATION ERRORS AND IMPROVE YOUR HEALTH CARE. A CONVENIENT MEDICATION REFILL REQUEST FAX FORM MAY BE DOWNLOADED (HERE). The PPMG does not accept faxed or phone medication refill requests or prior authorization requests (PAR) from pharmacies, insurance companies or drug benefit management companies.

We greatly encourage our patients to keep up-to-date on the names, dosages, quantity of pills and number of refills remaining on the medications they are taking. It is vital that patients know the quantity of medication they have been prescribed and when they will need a refill or renewal of a prescription, such that they can schedule their office visits appropriately.

It is the policy of the PPMG to provide our patients with a sufficient quantity of medication for most medications such that they have enough medication until their next scheduled physician visit. We encourage patients to have all of their medications checked for refill requirements during regularly scheduled office visits (NOT URGENT CARE VISITS). This practice greatly reduces the INCONVENIENCE for PATIENTS of running out of a medication that has no more refills, prior to your next scheduled visit with your physician. This can result in waiting times of up to several days for requests, is a very inefficient process and can pose a hazard to your health by interrupting daily needed medications.

The PPMG strongly feels that the time and place to discuss your medication needs and changes are during the office visit, not via FAXs from pharmacies.

Most patients taking prescriptions medications should see their physician every six months at a minimum.

Some patients will have changes in their insurance, such that the medication they are taking will be more expensive than an alternative. For these circumstances, the PPMG recommends you schedule an office visit with your physician such that these changes can be effectively and accurately administrated and recalculated.

The state of California requires that a new prescription be generated on an annual basis for all prescribed medications.

The PPMG will generally not prescribe new medications for a patient without the patient being examined. Medication refills will never be processed outside of normal office hours.